How quickly can I expect a response?
What should I include in my support request?
To help us resolve your issue quickly, please include:
- Device details (model, OS, browser/app version)
- Clear description of the issue
- Error messages or screenshots
- Steps to reproduce the problem
- What you expected to happen vs. what actually happened
What is Ixavence?
Ixavence is a collective of passionate digital creators from Poland. We specialize in building modern, user-friendly websites and applications with a strong focus on privacy and innovation. We're not a traditional company, but rather an independent group of creators working together out of shared passion.
How does Meva Search protect my privacy?
Meva Search protects your privacy through several key features:
- No user profiles: We don't build profiles based on your search history
- Encrypted connections: All searches are performed over HTTPS
- No third-party cookies: All analytics scripts are hosted on the Ixavence server and are not shared with any third parties
- Anonymous results: Search results are generated solely based on your country, not on your previous searches
Are your products available on mobile devices?
Currently, our products are primarily designed for desktop use. However, we're actively working on mobile versions:
- Nexave Browser: Mobile version in development for iOS and Android
- Meva Search: Fully accessible through mobile web browsers
- Other platforms: Most of our web applications are mobile-responsive
Do I need to create an account to use your products?
Most of our products can be used without creating an account:
- Nexave Browser: No account required for basic browsing
- Meva Search: Completely anonymous, no account needed
- Optional accounts: Some features may require registration for sync and personalization
How do you handle my personal data?
Privacy is our top priority. We handle personal data with extreme care:
- We collect only minimal data necessary for functionality and lightweight data for analytics
- All data is encrypted and stored securely
- We never sell or share your data with third parties
- You can request data deletion at any time
- We comply with RODO and other privacy regulations
Are your products free to use?
Yes! All our core products are completely free to use:
- Nexave Browser: Free download and use
- Meva Search: Free search engine with no ads
- Support: Free community support
- Future premium features: We may introduce optional premium features, but core functionality will always remain free
How can I support Ixavence?
There are several ways you can support our mission:
- Use our products: The more people use our tools, the more motivated we are
- Spread the word: Tell friends and family about our privacy-focused alternatives
- Provide feedback: Help us improve by reporting bugs and suggesting features
- Contribute: If you're a developer, consider contributing to our open-source projects
- Donations: We accept voluntary donations to help cover development costs
Still need help?
Can't find what you're looking for? Our support team is here to help.